To provide our services effectively, we may collect and process the following types of data:
Identity and Contact Data: Including your name, date of birth, and email address.
Usage Data: Information about how you use our website and services.
Device Data: Including your IP address, browser type, and operating system.
Transaction Data: Details about payments to and from you (if applicable).
Support Communications: Records of your correspondence with our help desk.
We only process your personal data when we have a legal basis to do so. These typically include:
Contractual Necessity: To perform the contract we are about to enter into or have entered into with you.
Legitimate Interests: Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests.
Legal Obligation: Where we need to comply with a legal or regulatory obligation.
Consent: Where you have given us clear consent to process your data for a specific purpose.
We use the information we collect to:
Manage your account and provide customer support.
Ensure the security and integrity of our platform.
Analyse usage patterns to improve our services.
Comply with regulatory requirements, including age verification.
Provide marketing updates, subject to your communication preferences.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
We may share your data with third-party service providers who perform services on our behalf, such as payment processors or analytics providers. Some of these providers may be located outside of the United Kingdom. In such cases, we ensure that a similar degree of protection is afforded to your data by ensuring appropriate safeguards are implemented.
Under UK data protection laws, you have rights including:
Access: The right to ask us for copies of your personal information.
Rectification: The right to ask us to rectify information you think is inaccurate.
Erasure: The right to ask us to erase your personal information in certain circumstances.
Objection: The right to object to the processing of your personal data.
Portability: The right to ask that we transfer the information you gave us to another organisation.
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our data protection team:
Email: [email protected]
This policy was last updated in 2024. Any changes we make to our privacy policy in the future will be posted on this page.