Responsible Gambling Policy

Age Restriction and Verification

Access to Casiku is strictly limited to individuals aged 18 or older. We perform rigorous identity and age verification checks to ensure that no minors access our services. It is a criminal offence for anyone under the age of 18 to gamble on this platform.

Principles of Safer Gambling

We encourage our users to follow these basic principles:

Gambling should be seen as entertainment, not a way to make money.

Only gamble with money that you can afford to lose.

Keep track of the time and amount of money you spend.

Do not chase losses.

Player Management Tools

To help you stay in control, we provide a variety of self-management tools:

Deposit Limits: Control the amount you can deposit over a specific period.

Loss Limits: Set a maximum amount you are willing to lose.

Session Limits: Set reminders or limits on the duration of your gaming sessions.

Time-Outs: Take a short break from gambling for a period of 24 hours to 6 weeks.

Self-Exclusion: If you feel your gambling is becoming a problem, you can request to be excluded from our services for a longer period (usually 6 months to 5 years).

Identifying Warning Signs

It may be time to seek help if you find yourself:

Spending more money or time on gambling than you intended.

Neglecting personal or professional responsibilities to gamble.

Feeling stressed, anxious, or irritable when not gambling.

Borrowing money or selling assets to fund your gambling.

Seeking Professional Support

If you are concerned about your gambling habits or someone else's, we recommend seeking advice from professional organisations dedicated to gambling support. These services offer confidential and free guidance to help individuals regain control.

Protection of Minors and Shared Devices

If you share your computer or mobile device with minors, we recommend installing filtering software to restrict their access to gambling sites. Always keep your login credentials secure and never leave your device unattended while logged into your Casiku account.

Monitoring and Staff Training

Our team is trained to recognize signs of potential gambling problems and is empowered to reach out to users to provide information on our safer gambling tools. We continuously monitor platform activity to maintain a safe environment for all players.

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